Shipping Policy

SHIPPING DETAILS:

We offer free worldwide shipping through reliable carriers capable of delivering packages to every corner of the globe.

ORDER PROCESSING TIME:

Please note that it takes us an average of 1 to 3 working days to fulfill your order before dispatching it. We strive to deliver your order as quickly as possible.

ESTIMATED DELIVERY TIME:

Once your order is dispatched, the estimated delivery time depends on your country or region. It is approximately 5 to 10 business days to the United States, Canada, and Australia, 8 to 12 business days to Europe, Latin America, and Oceania, and 10 to 14 business days to other countries. Please consider that holidays, natural disasters, or pandemics may impact delivery times.

PRE-ORDERED OR BACK-ORDERED ITEMS:

If your order contains a pre-ordered or back-ordered item, we will ship the available items immediately and the remaining items as soon as they become available. So, if you receive only part of your order, don't worry, you will receive the rest shortly after.

TRACKING YOUR ORDER:

You will receive a confirmation email and/or text message (if you provided a mobile phone number) with a tracking ID and a link to track your package's journey. Please allow 48 hours for the tracking information to show.

WRONG ADDRESS DISCLAIMER:

It is your responsibility as the buyer to ensure that the shipping address provided is correct. If you believe you have entered an incorrect shipping address, please contact us immediately at support@hikeportal.com to make corrections.

RETURNS:

If you need to make a return, you are responsible for the cost of return shipping back to Vita Vivace™. For more details on how to make a return, please refer to our Refund Policy.

LOST/ STOLEN PACKAGES:

https://hikeportal.com/ is not liable for lost or stolen packages if you didn't choose shipping insurance. To protect against this, we offer a shipping insurance option for $4.99 USD at checkout. If your tracking information shows that your package was delivered but you haven't received it, please report it to the shipping carrier provided on our tracking page. For assistance with this process, please contact our customer support team at support@hikeportal.com.