Refund Policy

Thank you for choosing our store! We want to ensure that you are well-informed about our return policy to guarantee a smooth experience. Please take note of the following key points:

Timeframe: You have 30 days from the date of purchase to return an item for a refund or exchange. Unfortunately, if it has been more than 30 days, we cannot offer a refund or exchange.

Eligibility: To be eligible for a return, the item must be unused and in the same condition as when you received it.

REFUNDS:

  • Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.

LATE OR MISSING REFUNDS:

  • If you haven't received a refund yet, please check your bank account first.
  • Contact your credit card company if necessary, as it may take time for the refund to be officially posted.
  • If needed, contact your bank, as processing times can vary.
  • If you have completed these steps and still haven't received your refund, please reach out to us at support@hikeportal.com.

SALE ITEMS: Regular priced items are eligible for refunds, but unfortunately, sale items cannot be refunded.

EXCHANGES: We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please email us at support@hikeportal.com and send the item to:

TVS Media LLC 3260 Gorham Ave Suite 39472 St Louis Park, MN 55426 USA

SHIPPING:

  • To return a product, please mail it to the address mentioned above.
  • You are responsible for the shipping costs of returning the item. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
  • The time it takes for an exchanged product to reach you may vary depending on your location.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any further questions or need assistance, please contact us at support@hikeportal.com.

Thank you for your understanding and cooperation.

Sincerely,

HikePortal Team